Delivery Policy:

Delivery Policy –

  • Service Coverage:
  • We offer hyperlocal food delivery services within specified zones. Customers can check their eligibility for delivery by entering their delivery address on our platform.
  • Delivery Time:
  • We strive to ensure prompt deliveries. Estimated delivery times will be provided at the time of order placement, and our team will make every effort to meet or exceed these expectations.
  • Delivery Charges:
  • Transparent delivery charges will be applied based on the delivery location. Any applicable fees will be clearly communicated during the checkout process.
  • Order Tracking:
  • Customers can track the status of their orders in real-time through our platform. Updates, including order confirmation, dispatch, and estimated arrival, will be provided.
  • Contactless Delivery:
  • In line with current health and safety guidelines, we offer contactless delivery options. Customers can specify delivery instructions, and our delivery personnel will make every effort to adhere to these instructions.
  • Receiving Orders:
  • It is the responsibility of the customer or an authorized person to receive the order at the specified delivery location. If the customer is unavailable, they should arrange for someone to receive the order on their behalf.
  • Quality Assurance:
  • We maintain the highest standards for food quality and packaging. In the rare event of any dissatisfaction, customers are encouraged to contact our customer support team immediately for resolution.
  1. Order Modifications:
  • Once an order is confirmed, modifications may not be possible. Customers are advised to review their orders carefully before finalizing the payment.
  • Unforeseen Circumstances:
  • In cases of unforeseen events such as extreme weather conditions, traffic, or other emergencies, delivery times may be affected. We appreciate our customers’ understanding in such situations.
  • Cancellation Policy:
    • Customers can cancel an order within a minute. No cancellations allowed after that. Details regarding the cancellation policy are available on our platform.
  • Feedback and Support:
    • We welcome customer feedback to enhance our services. For any concerns or assistance, our customer support team is available to provide timely assistance through our helpline or email.

By using platform, customers agree to abide by the terms and conditions outlined in this delivery policy. This policy is subject to change, and any updates will be communicated through our platform.